Privacy policy

This policy covers Fullchair, a booking service for barbers operated by Tradewind Ops LLC (“we”, “us”). It applies to barbers and shop owners who use Fullchair, to their clients who text or book through it, and to visitors to fullchair.ai.

What we collect

• From clients: your name, mobile number, the messages you send the booking line, your appointments and visit history, and notes your barber adds. If you choose to share your arrival time, your location for up to 30 minutes before that appointment.
• From barbers and shop owners: your name, contact details, services, prices, hours and the client information you bring or create in Fullchair.
• From website visitors: what you enter in our forms, and basic technical data such as browser type and pages visited.

How we use it

• To answer messages, book, move and cancel appointments, and send confirmations and reminders.
• To send rebooking reminders and open-slot offers, only to clients who agreed to receive them.
• To show your barber when you are on your way, only while you are sharing.
• To run, secure and improve the service, and to contact barbers who apply for the pilot.

Automated replies

The booking line uses an AI system to read messages and draft or send replies. The AI can only use booking tools that check the barber's real schedule, and it hands conversations to the barber when it is unsure. Barbers can review replies before they are sent.

Who we share it with

• The barber, and where the barber allows it, the shop owner, for the clients and bookings they manage.
• Service providers that run Fullchair for us, such as hosting, database, text-message delivery and AI model providers. They may use the data only to provide their service to us.
• If required by law, or to protect the safety of people or the service.

We do not sell personal information. We do not share mobile numbers or text-message consent with third parties or affiliates for their marketing.

Client lists belong to barbers

Each client record belongs to the barber who serves that client. If a barber leaves a shop, their clients and history move with them. Information is never shared between different shops.

Location

Location is off unless you tap “I'm on my way” and allow it in your browser. Sharing stops by itself 30 minutes after your appointment starts, or when you tap “Stop sharing”. We keep only the latest point, never a history, and delete it when sharing ends.

How long we keep it

We keep information while the barber uses Fullchair and as needed for legal and accounting reasons. Records of text-message consent and opt-outs are kept as long as needed to prove we honored them.

Your choices

• Reply STOP to the booking line to stop all texts.
• Message frequency varies, typically 2–6 messages per month. Message and data rates may apply. Reply HELP for help or STOP to opt out.
• Ask us to delete your information at hello@fullchair.ai. We remove your personal details and messages and keep only anonymous totals.
• Ask us for a copy of the information we hold about you.

Children

Fullchair is not directed to children under 13, and we do not knowingly collect their information. A parent or guardian books for a child.

Security

We protect information with access controls, encryption in transit and limited staff access. No system is perfectly secure, and we will tell affected people if a breach requires it.

Changes and contact

We will post changes here and update the date above. Questions: hello@fullchair.ai.